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TERMS, PRIVACY & REFUND POLICY

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MIDOC PTY LTD (GLOBAL – PHILIPPINES & INDIA)

1. Business Information

This service is operated by: MIDOC Pty Ltd (Australia) ABN: 81 629 404 155 Registered Address (Australia): 88 Tribune Street
South Brisbane QLD 4101 Australia

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Philippines Contact Address: P. Sanchez corner 3rd Street Sta Mesa, Doña Elena Tower Manila 1008 Philippines

Website: www.midoc.com.au Email: info@midoc.com.au
Phone: +61 1300 788 166

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2. Overview

These Terms, together with our Privacy and Refund Policy, govern your use of our platform.

By using our services, you agree to these terms.

 

3. Nature of Service

We provide a digital platform that connects users with licensed medical practitioners for telehealth consultation services.

We do not provide medical advice or medical services directly.

 

4. International Service

  • This platform is operated from Australia

  • Services are provided by practitioners registered in their respective jurisdictions

  • Users access the service at their own discretion

Local laws regarding telehealth and document acceptance may vary.

 

5. Practitioner Relationship

  • Practitioners are independent professionals

  • All consultations and clinical decisions are made solely by the practitioner

  • We do not control medical decisions

 

6. No Guarantee of Outcome

Use of the platform does not guarantee:

  • a medical certificate

  • a prescription

  • any specific outcome

All outcomes are based on practitioner assessment.

 

7. User Responsibilities

You agree to:

  • provide accurate and truthful information

  • not submit false or misleading details

  • use the service lawfully

Failure to do so may result in refusal of service.

 

8. Payments

  • Payments are for telehealth consultation services

  • Prices are displayed before payment

  • Payments are processed via secure third-party providers (including HitPay, Stripe, Razorpay, or eWAY)

 

9. Refund Policy

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9.1 Full Refund Eligibility

A full refund will be issued if:

  • The practitioner determines the service cannot be provided

  • The request is declined

  • The service is not delivered

  • A duplicate or technical payment error occurs

No charge applies where the service cannot be provided.

 

9.2 Non-Refundable Situations

Refunds will not be provided where:

  • The consultation has been completed

  • Any document (certificate, prescription, referral) has been issued

  • Incorrect or misleading information was provided

  • The user changes their mind

 

9.3 Refund Processing

  • Refunds are returned to the original payment method

  • Processing time is typically 3–10 business days

  • Payment processing fees may not be refundable

 

9.4 Disputes

Users should contact support before initiating a chargeback.

10. Not for Emergencies

This service is not suitable for emergency situations.

Contact local emergency services immediately if required.

 

11. Platform Role

We act solely as a technology platform connecting users and practitioners.

We are not a healthcare provider.

 

12. Third-Party Providers

We use third-party providers including:

  • payment processors

  • hosting providers

  • IT systems

We are not responsible for third-party systems or outages.

 

13. Privacy Policy

 

13.1 Information We Collect

We may collect:

  • name, email, phone number

  • date of birth

  • health information

  • payment-related data (processed securely)

  • technical data (IP address, device, browser)

 

13.2 Use of Information

We use information to:

  • provide telehealth services

  • connect users with practitioners

  • process payments

  • communicate with users

  • improve services

  • comply with legal obligations

 

13.3 Health Information

Health data is used only for consultation purposes.

Practitioners manage medical data in accordance with professional standards.

 

13.4 Sharing of Information

We may share information with:

  • practitioners

  • payment providers

  • service providers

  • authorities where required by law

We do not sell personal information.

 

13.5 Data Security

We use secure systems and reasonable safeguards to protect your data.

 

13.6 International Data Transfer

By using this platform, you agree that your data may be:

  • processed in Australia

  • transferred to service providers in other countries

 

13.7 Your Rights

You may request access or correction of your information.

 

13.8 Cookies

We may use cookies to improve user experience.

 

14. Limitation of Liability

To the maximum extent permitted by law:

  • We are not responsible for practitioner decisions

  • We are not liable for consultation outcomes

  • We are not responsible for acceptance of documents by third parties

 

15. Changes

We may update these terms at any time.
Continued use constitutes acceptance of updates.

 

16. Governing Law

These terms are governed by the laws of Australia.

 

17. Contact

Email: info@midoc.com.au
Phone: +61 1300 788 166

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